CFP & QAFP - Platform Move, Updates, and Changes! (2021)

We're moving our legacy students to a brand new platform! See below for a guide on changes and offerings available.

Let's start simple!

We want our students to be supported in the best ways possible. That's you!

  • We're moving you to a new platform that allows for much more control.
  • Say hello to improved layouts and interfaces!
  • Welcome to an improved support experience. Details at the end of this article!
  • You can be confident you have the most up-to-date information as new regulatory requirements are released.
  • You will receive resources, materials, and content as it releases!


Get familiar with your account here:

https://support.weknowtraining.ca/learner-walkthrough

What's staying:

  • Textbooks. They're available for download in your course modules:
  • Assignments & Quizzes:



  • Recorded Instructions:

  • Discussion Forum:

What's Changing:

  • Separate "Courses" for Each Unit:
  • Cleaner Layout: 
  • Automated CE Certificates on Completion of Units: 

Your Support Resources:

A comprehensive Knowledge Base:
support.weknowtraining.ca

This knowledge base is also accessible by interacting with our chatbot.

Click on the red widget on the website, or in your account! 

It looks like this:
Screen Shot 2021-05-28 at 6.45.02 PM

This bot's search is based on keywords, hopefully, locating the article containing the steps you need. 

This little guy is pretty smart, but sometimes you need to talk to a real person.
Luckily, we have those too!  

You have access to a full team of dedicated Client Specialists and Academic Advisors whose #1 objective is your success. 

The bot can connect you live during business hours or submit a ticket outside of business hours. 

Phone: 877-934-5577

Email: bcchelp@weknowtraining.ca

Business Hours:

Monday - Friday (Excluding Statutory Holidays)

8:00 am - 5:00 pm MST.