Did you take your training prior to October 1, 2019? Don't worry! We migrated all original user data over to our new site. There, you can easily access your old certificate without paying again for training or re-writing the exam.
To access your old certificate please visit https://www.responsibleservicebc.gov.bc.ca/users/password/new and enter the email or phone number that would have been associated with your previous account.
If a pop-up appears once you reset your password, exit out of it and click on the 'My Profile' section. There you can access your certificate on the left-hand side under 'My Certifications'. Scroll down, hit the word 'View', scroll down again, select 'Wallet Card'. You can save or print this image.
If you can't get in your account for any reason, please email us at email@example.com.
Please be sure to include your first and last name in the email and approximate date for when you were issued your certificate.